FAQ

FAQ

Here are the most common questions about BOYOGO personalized gifts, custom wedding keepsakes, rugs, wooden gifts, and made-to-order products.

What does made to order mean?

Most BOYOGO products are made only after your order is placed. This helps us create the correct name, photo, color, size, engraving, or other custom details for your gift.

Can I change my personalization details after ordering?

Please contact us as soon as possible at support@boyogo.com. If production has not started, we will do our best to update your order. Once production has started, changes may not be possible.

Can I cancel my order?

Cancellation requests must be sent quickly after purchase. Because personalized items are made for one customer only, orders that have already entered production usually cannot be cancelled.

What photo should I upload for photo-customized products?

Please upload a clear, bright, high-resolution photo. Avoid screenshots, blurry photos, heavy filters, cropped faces, or very dark images. Better reference photos help us make a better custom item.

Do you send a preview before production?

Some custom products may include a design proof or preview when needed. Please check the product page details. If a preview is sent, reply as soon as possible so production is not delayed.

Do you ship internationally?

Yes. BOYOGO mainly serves customers in the United States, Europe, and Australia. Available shipping options and final delivery costs are shown at checkout.

How do I use the free shipping offer?

For eligible orders with a minimum subtotal of US$59, enter the following discount code at checkout:

Free shipping on orders over $59

Copy the full code exactly as shown, including the spaces and dollar sign. This is a code-based offer, not automatic free shipping. Apply the code and confirm that the shipping discount appears in your order summary before paying.

A shipping service must be available for your delivery address. The code does not make unavailable destinations eligible for delivery. Checkout confirms whether your order qualifies. If the code is not accepted, contact support@boyogo.com before completing your purchase.

Why do different products have different processing times?

Processing time varies with the product type, materials, and complexity of your personalization. Please review the production information on the individual product page. Production time and shipping time are separate; if you need an item for a wedding or another specific date, contact support@boyogo.com before ordering to discuss timing.

Will items in one order ship together?

Not always. If your order includes products made by different production teams or suppliers, items may ship separately. You may receive more than one tracking number.

Who pays customs duties or import taxes?

Import duties, VAT, customs fees, or local taxes are the buyer's responsibility unless they are clearly collected at checkout.

How do I contact BOYOGO?

Email us at support@boyogo.com. Please include your order number and a clear description of your question.