Refund policy

Return & Refund Policy

BOYOGO specializes in personalized and made-to-order products. Because these items are created for one customer, our return and refund rules are different from standard ready-made products.

Personalized items

Custom names, dates, photos, engraving, colors, sizes, wedding details, rugs, and other personalized products usually cannot be returned or refunded unless the item arrives damaged, defective, or different from the order details confirmed at purchase.

Damaged, defective, or incorrect items

Please contact us within 7 days of delivery at support@boyogo.com. Include your order number, clear photos of the issue, the shipping label, and the packaging if relevant. We will review the case and offer a replacement, remake, refund, or another suitable solution when approved.

Customer-entered errors

We make personalized items according to the details entered by the customer. Spelling mistakes, wrong dates, incorrect option numbers, low-quality uploaded photos, or wrong shipping addresses entered by the customer may not qualify for a free remake or refund.

Cancellations and changes

Cancellation or change requests must be sent as soon as possible. If production has not started, we will try to help. Once production has started, cancellation or changes may not be possible.

Non-returnable items

Personalized products, used items, items damaged after delivery, and products made according to customer-provided information are not eligible for standard return unless there is a verified production or fulfillment problem.

Refund method

Approved refunds are issued to the original payment method. Processing time depends on your payment provider or bank.

Contact us

For any order issue, email support@boyogo.com with your order number and clear photos. We will review your request carefully.